Frequently Asked Questions

PlumbingProtect is a smart diagnosis platform built by plumbing engineers and powered by AI for consistency. It analyses photos and symptoms, identifies what's wrong, and generates a structured evidence report to avoid overcharges and reduce disputes. Plumbr v4 is built from direct plumber input to ensure clarity on how to diagnose every plumbing issue.

No. PlumbingProtect is not an insurance product, warranty scheme, or compensation fund. It provides smart diagnostics and guidance built by plumbing engineers.

No. We do not carry out plumbing works and we do not guarantee outcomes. Your agreement and any warranties are between you and the plumber.

A plumber can set their own terms, but transparency is a good sign of professionalism. If a plumber refuses basic documentation or reasonable evidence steps, consider that a red flag.

It depends on the complexity of the job and whether additional clarification is needed. Some jobs can be processed quickly; others may require more time to ensure the record is coherent.

If you spot an error, correct it as soon as possible and keep your updates in writing. The sooner the record is corrected, the stronger your audit trail stays.

Yes — but safety comes first. In emergencies, stop the damage (isolate water/heat) and capture evidence where possible. Even a few “before” photos and written scope notes can help later.

Storage and retention depends on the service configuration and current product setup. Regardless, you should always keep your own copies of everything (cloud + backup).

Signatures can be captured digitally or via printed sign-off, depending on the workflow. The key is that both parties acknowledge the scope and any changes in writing.

Use card wherever possible and avoid cash. Card payments create a traceable record. Only pay once the job is completed and tested (unless a reasonable deposit is agreed in writing).

No. PlumbingProtect does not act as a legal authority or representative. We provide smart diagnostic tools — built by plumbing engineers — to help you understand issues and present evidence clearly. For disputes, use official routes and professional advice if needed.

Once a report pack is generated, it is considered delivered digital work. As a rule, there are no refunds after generation. Refer to the Terms of Service for full details.

No. If you need confirmation of compliance, safety, certification, or formal inspection, you should use qualified professionals. PlumbingProtect focuses on smart diagnostics built by plumbing engineers, evidence, and best-practice guidance.