Terms of Service
These terms explain how PlumbingProtect works, what we provide, what we don’t provide, and what happens if the service is misused.
Important
PlumbingProtect provides documentation tools and best-practice guidance. We do not carry out plumbing works, do not inspect jobs on-site, and do not provide legal advice or insurance. If you need professional inspection, certification, or legal advice, you must consult qualified professionals.
Digital service delivery
The service produces a digital report pack based on information provided. Once generated and delivered, it is considered completed digital work.
Evidence-first approach
Your results depend heavily on the accuracy of your submission and the quality of your evidence (photos, written scope, invoices, comms).
Misuse gets you banned
Abuse, fraud, harassment, or attempts to exploit discounts or systems may result in account restrictions or permanent bans.
Refunds & cancellations
No refunds after report generation
Once a report pack has been generated and delivered, no refunds are issued. This is a completed digital service.
Before generation
If you cancel before generation begins (and no work has started), we may consider a refund or credit at our discretion. This depends on processing status and operational costs already incurred.
If you believe there was a billing error (duplicate charge, incorrect amount), email support with your order details: support@plumbingprotect.uk
Discount codes & promotions
One person, one fair use
Codes are intended for legitimate use. Creating multiple accounts or using workarounds to repeatedly claim discounts is not allowed.
Abuse = bannage
Misuse of discount codes or attempts to exploit promotions may result in order cancellation, account restriction, or permanent ban without notice.
Acceptable use
Use it honestly
Provide truthful job details. Don’t fabricate claims, photos, or invoices.
Respect privacy
Only upload content you have the right to share. Obtain consent where required.
No harassment
Threats, abusive language, or harassment towards staff, plumbers, or other users is not tolerated.
No system abuse
Don’t attempt to bypass payment, scrape systems, hack, or exploit the platform.
Limitations & liability
PlumbingProtect provides documentation tools and best-practice guidance based on the information submitted. We do not guarantee outcomes, recovery of losses, or dispute results.
Any guidance is general and may not apply to every property or job. You should seek professional advice for safety-critical decisions (including gas work, structural concerns, or compliance matters).
We are not responsible for actions taken by plumbers, contractors, customers, or third parties. Any engagement and contract for works remains solely between customer and plumber.
Plain-English version
We give you the tools to document the job properly. We don’t do the job, we don’t guarantee the job, and we don’t decide who wins a dispute. Use the platform to protect yourself — and get proper professionals involved when needed.
Service changes & termination
We may update the service
Features, pricing, and availability may change over time. We may add, remove, or modify parts of the service.
We may restrict access
We may suspend or terminate accounts that breach these terms, abuse the platform, or pose risk to others or to system integrity.
Questions about these terms?
Email support and include your order ID if relevant.
support@plumbingprotect.uk